Switching internet providers: how to do it smoothly
Notice period, taking your connection or starting fresh — practical steps for DSL, cable and fibre.
Before switching: deadlines and availability
Check your contract end and notice period. Since the telecoms reform the notice period is at most one month to the end of the minimum term — and afterwards the contract is cancellable monthly with one month’s notice.
The new provider checks which technology is available at your address. Switching from DSL to fibre may need a technician visit.
The new provider handles the switch
When switching providers, the new one often cancels the old contract — you only provide the details. The line stays active; there is no “internet gap” if you apply in time.
Tip: Return the router or check buyout options before ending the old contract to avoid follow-up charges.
Practical tips
- Get cancellation confirmed in writing.
- Align switch date with a move if relevant.
- Order new router in time or prepare your own device.
Common mistakes to avoid
- Cancelling the old contract yourself when the new provider handles it.
- Not checking availability at your address — technology may not fit.
- Returning the router too late — follow-up charges may apply.
- Switching during the minimum term without checking special termination rights.
- Not getting cancellation confirmed in writing.
Checklist before you compare
- Contract end and notice period noted.
- Availability (DSL/cable/fibre) at address checked.
- New provider handles cancellation — confirmed.
- Router return or buyout planned.
- Cancellation confirmed in writing.
Frequently asked questions
Can I switch during the minimum term?
Only with provider consent or when moving to an address without a suitable connection — check special termination rights.
Compare matching plans
Now you know what matters — compare matching offers straight away.
Compare internet plansWhat we compare for you:
- Speed
- Monthly price
- Contract term
- Connection type
Free · no obligation · no extra cost for you
Ad / Affiliate · no extra cost for you
More articles
Understanding your internet bill: base fee, router & extras
Monthly price, router rental, one-off fees and back payments — read your DSL bill in minutes.
DSL, cable or fibre: finding the right internet plan in Germany (2026)
Connection type, real speed, promo-price traps and router freedom — the complete guide to the right internet plan with no long downtime.