Switching internet providers: how to do it smoothly
Notice period, taking your connection or starting fresh — practical steps for DSL, cable and fibre.
Before switching: deadlines and availability
Check your contract end and notice period — often three months before term end. After the minimum term you can usually cancel monthly with four weeks’ notice.
The new provider checks which technology is available at your address. Switching from DSL to fibre may need a technician visit.
The new provider handles the switch
When switching providers, the new one often cancels the old contract — you only provide the details. The line stays active; there is no “internet gap” if you apply in time.
Tip: Return the router or check buyout options before ending the old contract to avoid follow-up charges.
Practical tips
- Get cancellation confirmed in writing.
- Align switch date with a move if relevant.
- Order new router in time or prepare your own device.
Frequently asked questions
Can I switch during the minimum term?
Only with provider consent or when moving to an address without a suitable connection — check special termination rights.
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